Customer service
I’m more convinced than ever that Ian Bailey was innocent
Over coffee in a seafood restaurant in the harbour, I talked with the most notorious accused man in Ireland and,…
Tenerife is a soap opera in the sun
A warm Sahara wind was blowing and by late afternoon the western sky where it met the sea was the…
How I found Love on Airbnb
‘My name is Love,’ typed the help assistant, ‘and I’m a member of the Airbnb community support team.’ I was…
Real life
The ladies in the bank now wear badges telling you to Be Kind and not do anything that might upset…
Real life
‘Please be aware there is now a Covid surcharge,’ I told the builder boyfriend one morning, as we discussed the…
Poor form
Against the customer service Q&A
How was it for you?
Everyone’s a critic, but that doesn’t mean we want to fill in a survey every time we buy a meal
