call centre
We are only one thank you away from killing one another
‘Good afternoon, my name is Bradley, and how may I be of help to you today?’ After you’ve spent ten…
‘Mili-what? Who’s he?’
What opinion polls feel like from the other end of the line
Real life
After I phoned the Aviva call centre for the ten thousandth time, a girl called Adele had to sort it…
